# Zova Jewellery Shop Refund and Return Policy
At Zova Jewellery Shop, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make the process as smooth as possible.
## Return Eligibility
1. **Time Frame**: You have 30 days from the date of delivery to initiate a return.
2. **Condition**: Items must be unworn, unused, and in their original packaging with all tags and labels attached.
3. **Exclusions**: Customized or personalized items, as well as final sale items, are not eligible for return.
## How to Initiate a Return
1. **Contact Us**: To begin the return process, please contact our customer service team at [email address] or [phone number]. Include your order number and the reason for the return.
2. **Return Authorization**: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send back the item.
## Return Shipping
1. **Shipping Costs**: Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. **Tracking**: We recommend using a traceable shipping service or purchasing shipping insurance for items over $50. Zova Jewellery Shop is not responsible for items lost in transit without proof of delivery.
## Refund Process
1. **Inspection**: Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria.
2. **Refund Method**: Refunds will be processed back to the original payment method within 7-10 business days after the inspection is completed.
3. **Partial Refunds**: In some cases, we reserve the right to issue partial refunds for items that show signs of wear or are returned without original packaging.
## Exchanges
If you would like to exchange an item for a different size or style, please follow the return process outlined above. Once we receive your returned item, we will process your exchange and ship out the new item. Please note that exchanges may incur additional shipping costs.
## Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions on how to return the item and will cover all shipping costs for defective items. Once we verify the issue, we will issue a full refund or replace the item at no additional cost.
## Customer Service
If you have any questions or concerns regarding our refund and return policy, please do not hesitate to reach out. Our customer service team is here to assist you and ensure your shopping experience is enjoyable.
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